Outage has been identified with our upstream provider,
Services are slowly coming back online. We will continue to monitor the services
Please restart your router if the connection is still not active
We will provide an update if disruption reoccurs
Thanks for your patience and understanding
Posted Oct 25, 2025 - 13:51 NZDT
Identified
Outage has been identified with our upstream provider,
Services are slowly coming back online.
Technical teams are actively working resolve the issue as quickly as possible, and we will continue to provide updates each hour.
Posted Oct 25, 2025 - 11:50 NZDT
Update
No further update, Broadband services are still being investigated to identify the cause of the disruption,
We can see some services coming back online.
Technical teams are actively working resolve the issue as quickly as possible, and we will continue to provide updates each hour.
Posted Oct 25, 2025 - 11:22 NZDT
Update
Broadband services are still being investigated to identify the cause of the disruption,
We can see some services coming back online.
Technical teams are actively working resolve the issue as quickly as possible, and we will continue to provide updates each hour.
Posted Oct 25, 2025 - 09:27 NZDT
Investigating
We are aware of an ongoing issue affecting broadband services in the Tauranga, Rotorua and Taupo area. Our upstream provider is investigating the impact of the services,
Technical teams are actively working resolve the issue as quickly as possible, and we will continue to provide updates each hour.