Network Status | Zeronet Status

Nationwide Landline Outage

Monitoring - We are actively monitoring a fix which has been implemented. Landline services are now coming back online. If your landline is still not working, please restart the power for the Fibre Box and that should resolve the issue.

We appreciate your patience while we worked on resolving this.
Apr 01, 2026 - 14:03 NZDT

Update - We're continuing to work with our upstream provider to restore full service. Some services are coming back online, and we will continue to provide updates as the resolution progresses.

We appreciate your patience while we work on resolving this.
Apr 01, 2026 - 12:57 NZDT

Update - The issue has been identified, and we are still actively working with our upstream provider to provide a resolution as soon as possible. We are starting to see some services come back online, and we will continue to provide updates as the outage progresses.

We appreciate your patience while we work on resolving this.
Apr 01, 2026 - 11:49 NZDT

Identified - The issue has been identified and implemented a change to rectify this. The root cause has been identified and we have started to see landlines registering. Next update at 11:30 am.
Apr 01, 2026 - 11:12 NZDT

Investigating - We are aware of an issue affecting some landline services, where services may not be working. Customers should expect to have an engaged tone on their landline. Our upstream provider is currently investigating the issue as a priority.
Apr 01, 2026 - 10:55 NZDT

About This Site

Welcome to the Zeronet Network Status Page!

At Zeronet, we understand how essential it is to stay connected, whether at home, on the go, or at work. That’s why we are committed to keeping you informed about any maintenance, outages, or incidents affecting both our fibre broadband and mobile services. Our goal is to provide you with timely updates here so you can get back online or stay connected as quickly as possible.

If you notice an issue that isn’t listed, please let us know by reaching out via chat at zeronet.co.nz.

To help you stay informed about potential fibre outages with your local provider, we’ve gathered these handy links for quick reference:
• Chorus: https://www.chorus.co.nz/outages
• Tuatahi First Fibre (Ultra Fast Fibre): https://ultrafastfibre.statuspage.io
• Enable: https://www.facebook.com/enablefibrebroadband
• Northpower Fibre: https://northpower.com/fibre/faults-and-outages

Thank you for choosing Zeronet for your fibre and mobile connectivity. We appreciate your patience and understanding as we work to keep your connections running smoothly.

Fibre Broadband Operational

Auth0 User Authentication Operational

Mobile Operational

Data Operational

Calling Operational

Text Messaging (SMS) Operational

Picture Messaging (MMS) Operational

Number Porting Operational

Voicemail Operational

Voice Services Major Outage

Fibre Voice Major Outage

Voicemail Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 1, 2026

Unresolved incident: Nationwide Landline Outage.

Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026

No incidents reported.

Mar 24, 2026

No incidents reported.

Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026

No incidents reported.

Mar 18, 2026

Nationwide Mobile Outage

Resolved - Calling services have been fully restored. Our upstream provider resolved the issue by moving traffic to alternate nodes, and test calls have been successful with call success rates returning to normal.
If you are still experiencing issues, please try the following:
∙ Restart your handset, or
∙ Toggle Airplane mode off and back on
This should restore full calling services. We apologise for any inconvenience caused and thank you for your patience throughout this disruption.
Mar 18, 20:11 NZDT

Monitoring - A fix has now been implemented, however you may continue to experience intermittent call issues until the outage is fully resolved. We will provide further updates as progress is made.
Thank you for your patience.
Mar 18, 18:32 NZDT

Update - We have identified the issue is still ongoing affecting both outbound and inbound calls.

We apologise for the inconvenience caused and will keep you updated as more information becomes available.
Mar 18, 17:04 NZDT

Identified - The issue affecting inbound and outbound calls has been identified. While it was previously reported as resolved, the issue persists and is being addressed by our upstream provider. We apologise for the inconvenience and will provide updates as progress is made.
Mar 18, 17:03 NZDT

Monitoring - We have identified an issue affecting both inbound and outbound calls.

This has now been resolved and we are currently monitoring to ensure full stability is maintained. We apologise for any inconvenience caused and thank you for your patience.
Mar 18, 16:26 NZDT

Investigating - We have identified issues affecting both inbound and outbound calls. Our upstream provider is currently investigating the issue.

We apologise for the inconvenience caused and will keep you updated as more information becomes available.
Mar 18, 16:03 NZDT