We’ve identified the cause of the issues affecting Zeronet mail services and are working to restore full service as quickly as possible.
What’s affected:
Authentication: customers are unable to log in to webmail or connect their email apps. Incoming email: email sent to Zeronet addresses is currently being returned to the sender as undeliverable. Outgoing email: customers are currently unable to send email.
If you’re expecting important email, please ask the sender to resend it once service is restored.
We apologise for the disruption and will provide a further update by 12:30pm NZDT.
Posted Oct 28, 2026 - 10:40 NZDT
Update
Our team is continuing to investigate the issues affecting Zeronet mail services. We’re working with our email platform provider to restore full service as quickly as possible.
Current status:
Webmail client login: customers are still unable to access the webmail portal. Receiving email: email sent to Zeronet addresses is currently being returned to the sender as undeliverable. Sending email: customers may be unable to send email.
If you’re expecting important email, please ask the sender to resend it once service is restored. Messages sent during this period are not being held for later delivery.
Posted Oct 28, 2026 - 10:05 NZDT
Investigating
We're aware that customers are currently experiencing issues with Zeronet mail services. Our team is actively investigating and will provide an update as soon as possible.
What's affected:
Webmail client login – customers are unable to access the webmail portal Mail server – sending and receiving emails may be impacted
We apologise for the inconvenience and thank you for your patience.