All Systems Operational

About This Site

Welcome to the Zeronet Network Status Page!

At Zeronet, we understand how essential it is to stay connected, whether at home, on the go, or at work. That’s why we are committed to keeping you informed about any maintenance, outages, or incidents affecting both our fibre broadband and mobile services. Our goal is to provide you with timely updates here so you can get back online or stay connected as quickly as possible.

If you notice an issue that isn’t listed, please let us know by reaching out via chat at zeronet.co.nz.

To help you stay informed about potential fibre outages with your local provider, we’ve gathered these handy links for quick reference:
• Chorus: https://www.chorus.co.nz/outages
• Tuatahi First Fibre (Ultra Fast Fibre): https://ultrafastfibre.statuspage.io
• Enable: https://www.facebook.com/enablefibrebroadband
• Northpower Fibre: https://northpower.com/fibre/faults-and-outages

Thank you for choosing Zeronet for your fibre and mobile connectivity. We appreciate your patience and understanding as we work to keep your connections running smoothly.

Fibre Broadband Operational
Auth0 User Authentication Operational
Mobile Operational
Data Operational
Calling Operational
Text Messaging (SMS) Operational
Picture Messaging (MMS) Operational
Number Porting Operational
Voicemail Operational
Voice Services Operational
Fibre Voice Operational
Voicemail Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 7, 2025

No incidents reported today.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025
Resolved - A rollback has been completed to resolve the earlier issues.
If you continue to experience issues, please contact us via the regular Zeronet channels.

Jun 26, 13:19 NZST
Update - The upstream provider has completed the rollback, and services have been restored.
If you continue to experience any service interruptions, please don't hesitate to contact us. We will continue monitoring the situation

Jun 26, 08:42 NZST
Update - We’re Pleased to inform that we’ve identified the root cause of the recent incident. The issue was caused from an update implemented by our upstream provider on 24/06/2025.
To resolve this, we will begin rolling back the changes at 23:00 tonight.

A further update will be provided tomorrow morning at 08:00.
Thank you for your patience and understanding.

Jun 25, 18:29 NZST
Monitoring - We’re pleased to inform you that the majority of services have now been fully restored. Our teams are continuing to monitor all systems closely to ensure the stability of services moving forward.

If you are still experiencing any issues related to this incident, please contact Zeronet through your regular support channels. Our team is here to assist you.

Jun 25, 15:07 NZST
Update - We’re aware that some customers in the Rotorua region are still experiencing broadband outages. Our team is working urgently with our provider to resolve the issue.

We’re sorry for the inconvenience and really appreciate your patience while we get things back up and running. We’ll share further updates as soon as we have more information.

Jun 25, 11:08 NZST
Update - A technician has been assigned to the case for investigation. Further information will be provided once the cause of the issue has been identified. We will continue to provide an update every hour.
Jun 25, 09:01 NZST
Update - We have received reports of Customers experiencing loss of connection in the Rotorua Region, we are still investigating to identify the cause of the issue. We will continue to provide an update every hour.
Jun 24, 19:21 NZST
Update - We have received reports of Customers experiencing loss of connection in the Rotorua Region, we are still investigating to identify the cause of the issue. We will continue to provide an update every hour.
Jun 24, 18:04 NZST
Update - We have received reports of Customers experiencing loss of connection in the Rotorua Region, we are still investigating to identify the cause of the issue. We will continue to provide an update every hour.
Jun 24, 16:06 NZST
Update - We have received reports of Customers experiencing loss of connection in the Rotorua Region, we are still investigating to identify the cause of the issue. We will continue to provide an update every hour.
Jun 24, 14:38 NZST
Update - We have received reports of Customers experiencing loss of connection in the Rotorua Region, we are still investigating to identify the cause of the issue. We will continue to provide an update every hour.
Jun 24, 13:30 NZST
Investigating - We have received reports of Customers experiencing loss of connection in the Rotorua Region, we are currently investigating to identify the cause of the issue. We will provide an update every hour.
Jun 24, 12:20 NZST
Jun 25, 2025
Jun 24, 2025
Jun 23, 2025

No incidents reported.