Network Status | Zeronet Status

All Systems Operational

About This Site

Welcome to the Zeronet Network Status Page!

At Zeronet, we understand how essential it is to stay connected, whether at home, on the go, or at work. That’s why we are committed to keeping you informed about any maintenance, outages, or incidents affecting both our fibre broadband and mobile services. Our goal is to provide you with timely updates here so you can get back online or stay connected as quickly as possible.

If you notice an issue that isn’t listed, please let us know by reaching out via chat at zeronet.co.nz.

To help you stay informed about potential fibre outages with your local provider, we’ve gathered these handy links for quick reference:
• Chorus: https://www.chorus.co.nz/outages
• Tuatahi First Fibre (Ultra Fast Fibre): https://ultrafastfibre.statuspage.io
• Enable: https://www.facebook.com/enablefibrebroadband
• Northpower Fibre: https://northpower.com/fibre/faults-and-outages

Thank you for choosing Zeronet for your fibre and mobile connectivity. We appreciate your patience and understanding as we work to keep your connections running smoothly.

Fibre Broadband Operational

Auth0 User Authentication Operational

Mobile Operational

Data Operational

Calling Operational

Text Messaging (SMS) Operational

Picture Messaging (MMS) Operational

Number Porting Operational

Voicemail Operational

Voice Services Operational

Fibre Voice Operational

Voicemail Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 1, 2025

No incidents reported today.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

Network Outage: Auckland and Whangarei

Resolved - Services have been restored. If you are still experiencing loss of service, please restart your router and ONT. If the problem still persists, please reach out to our team on live chat or email us on care@zeronet.co.nz.

Thank you for your patience and understanding.
Oct 29, 16:27 NZDT

Monitoring - Our network team is continuing to actively monitor the situation and work toward a full restoration of service. Most services have been restored but if you are still experiencing loss of service, please restart your router and ONT. If the problem still persists, please reach out to our team on live chat or email us on care@zeronet.co.nz.

We understand how disruptive this can be and sincerely appreciate your continued patience and understanding while we work to restore services as soon as possible.
Oct 29, 15:33 NZDT

Update - Our network team is continuing to actively monitor the situation and work toward a full restoration of service. At this stage, there are no new updates since our last communication, but efforts to resolve the issue remain ongoing. Further updates will be provided as additional information becomes available.

We understand how disruptive this can be and sincerely appreciate your continued patience and understanding while we work to restore services as soon as possible.
Oct 29, 11:03 NZDT

Update - Our network team has identified the cause of the issue and is continuing to actively work to restore full service at the earliest possible time. The next update will be at 8:00 AM.

We sincerely apologize for any inconvenience this may have caused and appreciate your continued patience and understanding.
Oct 28, 20:29 NZDT

Identified - Our network team has identified the cause of the issue and is actively working to restore full service at the earliest possible time. Further updates will be provided as additional information becomes available.

We sincerely apologize for any inconvenience this may have caused and appreciate your continued patience and understanding.
Oct 28, 17:01 NZDT

Update - Our network teams are still actively investigating the issue and working to restore full service as quickly as possible. We will provide updates as more information becomes available.

We sincerely apologize for the inconvenience and appreciate your patience.
Oct 28, 14:00 NZDT

Investigating - We are currently experiencing a broadband service outage affecting some customers in the Auckland and Whangarei areas. As a result, you may notice intermittent connectivity or degraded performance.

Our network team is actively investigating the issue and working to restore full service as quickly as possible. We will provide updates as more information becomes available.

We sincerely apologize for the inconvenience and appreciate your patience.
Oct 28, 10:58 NZDT

Oct 28, 2025

Service Update – South Island Weather Event

Resolved - This incident has been resolved.
Oct 28, 10:22 NZDT

Update - Following the recent weather event, some customers in affected South Island regions may still experience intermittent internet or mobile service disruptions.

Our team continues to work closely with local fibre companies and our mobile upstream provider to identify affected areas and restore services as quickly as possible. Restoration work is still in progress, and we appreciate your patience while this is being completed.

For the latest updates from our network partners, please visit:

• Chorus: https://www.chorus.co.nz/outages

• Enable: https://www.facebook.com/enablefibrebroadband
Oct 27, 10:18 NZDT

Identified - Due to the ongoing weather event, some customers in affected South Island regions may experience intermittent internet or mobile service disruptions.

Our team is coordinating with the local fibre companies and our mobile upstream provider to identify affected areas and restore service as quickly as possible.

For the latest updates from our network partners, visit:
• Chorus: https://www.chorus.co.nz/outages
• Enable: https://www.facebook.com/enablefibrebroadband
Oct 23, 17:39 NZDT

Oct 27, 2025

Network Outage in Tauranga, Rotorua and Taupo

Resolved - This incident has been resolved.
Oct 27, 08:10 NZDT

Monitoring - Outage has been identified with our upstream provider,

Services are slowly coming back online. We will continue to monitor the services

Please restart your router if the connection is still not active

We will provide an update if disruption reoccurs

Thanks for your patience and understanding
Oct 25, 13:51 NZDT

Identified - Outage has been identified with our upstream provider,

Services are slowly coming back online.

Technical teams are actively working resolve the issue as quickly as possible, and we will continue to provide updates each hour.
Oct 25, 11:50 NZDT

Update - No further update, Broadband services are still being investigated to identify the cause of the disruption,

We can see some services coming back online.

Technical teams are actively working resolve the issue as quickly as possible, and we will continue to provide updates each hour.
Oct 25, 11:22 NZDT

Update - Broadband services are still being investigated to identify the cause of the disruption,

We can see some services coming back online.

Technical teams are actively working resolve the issue as quickly as possible, and we will continue to provide updates each hour.
Oct 25, 09:27 NZDT

Investigating - We are aware of an ongoing issue affecting broadband services in the Tauranga, Rotorua and Taupo area. Our upstream provider is investigating the impact of the services,

Technical teams are actively working resolve the issue as quickly as possible, and we will continue to provide updates each hour.
Oct 25, 08:25 NZDT

Oct 26, 2025

No incidents reported.

Oct 25, 2025

Oct 24, 2025

No incidents reported.

Oct 23, 2025

Oct 22, 2025

No incidents reported.

Oct 21, 2025

Planned maintenance

Completed - The scheduled maintenance has been completed.
Oct 21, 08:15 NZDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 17:15 NZDT

Scheduled - Due to scheduled network maintenance, the following mobile features in My Account will be temporarily unavailable until Tuesday, 21st October:

• Plan Change
• SIM swap

Please note that our frontline team will also be unable to assist with these requests during this period.

We sincerely apologise for any inconvenience this may cause and appreciate your understanding.
Oct 20, 17:08 NZDT

Oct 20, 2025

Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.